Frequently Asked Questions
Frequently Asked Questions
We do not offer maintenance on time and material. Having a maintenance contract is actually a better deal for our customers. The contract also gets customers access to our 24/7 emergency service, discounts on service calls and repairs and priority scheduling.
Filters included in the maintenance visit(s) are based off of what your unit calls for – typically 1″ standard disposable filters. If your system has washable filters, we will wash them instead of replacing them (if your unit has EACs please make sure you are signing up for them as well). We cannot use different filters based off customer request since using different filters may make your system run less efficiently.
As soon as you sign up! Payment for the contract is due at time of sign-up, prior to scheduling your maintenance appointment. The benefits begin from the 1st of the month you signed up in through the end of the previous month in the following year (sign up April 5th and the contract ends March 31st the following year).
No worries! We offer auto-renewal on contracts! Your contract will automatically renew each year without you having to remember to call in! We send out email and mail reminders 2-4 weeks prior to let you know your contract is coming up for renewal. We will charge the card you have on file or send you an invoice for payment during the first week of the month that your contract renews.
Yes – you can cancel at any time by calling the office and providing the reason. If the maintenances covered under the contract have already been performed, there will be no refund.
Maintenance contracts are paid at the time of sign up. Once we receive payment, then we can schedule your maintenance visit. If you are a new customer and accidentally signed up for the incorrect equipment, the billing will be adjusted once our technician notes the correct equipment.
Our maintenance contracts include the maintenance visit(s) and maintenance parts. Anything above and beyond maintenance would be billable unless you are a Full Service maintenance contract member.
Our Full Service Maintenance Contracts are handled by our Custom Contract department. Equipment must be less than 15 years old with no prior issues to qualify. You can mix and match what equipment you would like on Full Service terms and which you would like on standard Plan 1 terms. Full Service Terms & Conditions
We do not offer night, weekend or holiday calls for non-contract members. We can assist you during normal business hours if we have an available tech however, our contract members have priority scheduling. If you’d like to have access to emergency service and priority scheduling, you can sign up for a maintenance contract here.
We do not offer afterhours (nights, weekends or holidays) for non-contract members. Our maintenance contract members have access to these timeframes should an emergency arise. Any calls after 4:00pm on weekdays and any weekends or holidays would be billed at our afterhours rate with the exception of Full Service members.
Service calls are billed at a minimum of 1 hour plus a trip charge and any parts needed.
If you need to reschedule, please call the office at least 24 business hours prior to your appointment. Edgerton reserves the right to charge the customer a trip charge for no-shows on appointments scheduled in advance with the client.
We will do our best to accommodate your schedule, however HVAC and plumbing are different departments with different technicians so we cannot guarantee these maintenances can be performed on the same day.
Step 1: Schedule a service call
Step 2: On the service call, our technician will diagnose the issue and if possible, repair the problem while onsite. If they cannot repair it while they are there, the information will be sent to our quoting department.
Step 3: Receive a quote
Step 4: Approve the quote by calling into our office and placing a 50% deposit. Once we receive the deposit, the parts will be ordered.
Step 5: Once the parts come in, we will call you to schedule the repairs.
For residential, please complete our online install form or call our office. For commercial installs, please call the office.
Unfortunately we do not offer military or senior discounts, however there are ways for you to save! Check out our referral program!
Our custom contract members typically have longer maintenances and special equipment as well as a preferred technician. For these reasons, we prefer to schedule your maintenance over the phone to ensure we have the appropriate tech and time frame available for your custom maintenance.
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